Return & Refund Policy — Chaudhary Mart

Last Updated: August 23, 2026

At Chaudhary Mart, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are happy to assist you with a return, replacement, or refund in accordance with this policy.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging, tags, and accessories, where applicable.

• Not be damaged due to misuse, negligence, or improper handling.

• Be accompanied by your order details or proof of purchase.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos or videos of the product.

• Photos of the packaging, if the package arrived damaged.

• A brief description of the issue.

After reviewing your request, we may offer a replacement or full refund, depending on the circumstances.

3. Products That Cannot Be Returned

The following items may not be eligible for return:

• Used or damaged products caused by the customer.

• Products without their original packaging where packaging is required.

• Items purchased on final sale or marked as non-returnable.

• Products that have been altered, washed, opened, or otherwise used where applicable.

• Perishable or hygiene-sensitive products, where applicable.

4. Return Shipping

If the return is due to our mistake, such as receiving a damaged, defective, or incorrect product, Chaudhary Mart will cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may provide a replacement instead of a refund, subject to product availability.

If the requested replacement is unavailable, we may provide a refund.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, shipped, or dispatched may not be eligible for cancellation. In such cases, the order may need to be handled under our return policy.

8. How to Request a Return

To request a return or refund, please contact Chaudhary Mart Customer Support with:

• Order number

• Customer name

• Product name

• Reason for return

• Photos/videos when applicable

We will review your request and provide further instructions if the return is approved.

9. Important Note

Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Chaudhary Mart reserves the right to refuse a return or refund if the product does not meet the eligibility requirements described in this policy.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact Chaudhary Mart Customer Support through the contact information provided on our website.

Thank you for shopping with Chaudhary Mart.